Frequently Asked Questions

How do I make an account?

To create an account, you can click on the "Create an Account" link conveniently located in the top right corner of the webpage. By following this process, you will be guided through providing the necessary information to establish your account successfully.

How do I login to my account?

To access your account, you can locate the "Login" button situated in the top-right corner of any page on our website. Once you click on it, the login page will load. On this page, you will need to enter the email address associated with your account and the password you selected during the registration process as a user. In case you cannot recall your password, there is an option to click on the "Recover Your Password" link available in the dialog box. This will guide you through the necessary steps to reset your password and regain access to your account.

Why do I need an account?

If you are not currently logged into your account, please locate and click the "Login" button situated in the top-right corner of the page. After clicking on it, you will be directed to the login page where you can enter your login credentials. Once logged in, you can proceed to change your password by accessing the "My Account" section and selecting the appropriate option. Within the password change feature, you will be required to enter both your old password and the desired new password. Finally, you will need to confirm the new password to complete the process successfully.

1.  Save your artwork: Having an account enables you to store and save your artwork conveniently. This means you can easily access and modify your designs whenever you want without the risk of losing your work.
2. View order history and track your order: Your account allows you to access your order history, providing a record of your past purchases. Additionally, you can track the progress of your current orders, ensuring you stay updated on their status and estimated delivery times.
3. Streamlined assistance: With an account, our customer support team can assist you more efficiently if any modifications or changes are needed with your order. Having your account details readily available allows us to quickly address your concerns and provide tailored support.

Having an account allows us to assist you more easily if anything needs to be changed with your order.

How do I change my Streetsigns.com account password?

If you are not currently logged into your account, please locate and click the "Login" button situated in the top-right corner of the page. After clicking on it, you will be directed to the login page where you can enter your login credentials. Once logged in, you can proceed to change your password.

By accessing the "My Account" section and selecting the appropriate option. Within the password change feature, you will be required to enter both your old password and the desired new password. Finally, you will need to confirm the new password to complete the process successfully.

How do I create my order?

To place an order, please do the following steps:

1. Begin by selecting the desired product and size. Once you have made your selection, click on the "Upload a File!" button.
2. At this stage, you will be given the choice to decide whether you would like to receive a proof before finalizing your order. You can opt for "Approved As Shown" if you are ready to proceed with production immediately. Alternatively, you can select "Have Artwork Reviewed" to receive an email proof for your approval. If your order includes customizable signs, you have the opportunity to request an artwork proof before it goes into production.
3. After adding all the desired items to your cart, proceed to the checkout process. If you don't have an existing account, you will be prompted to either log in or create a new account. Follow the instructions provided and enter your billing and shipping information accurately.
4. Once you have entered the necessary information, proceed to submit your payment to complete the order.
5.  Upon approval of the artwork and successful payment submission, our production team will initiate the manufacturing process for your product. We will then ship the completed order to you as soon as it is ready.

Will I receive a proof of my design before ordering?

A proof is provided exclusively for custom printed products or street signs. For these specific items, you have the option to receive an artwork proof before finalizing your order. This allows you to review and approve the design before it goes into production. If you choose this option, you will receive an email with the artwork proof, giving you the opportunity to ensure that everything is correct and meets your expectations. Once you are satisfied with the proof, you can give your approval for production to proceed.

Can I cancel or make changes to my order after it has been placed?

Any order that has been processed through our accounting department cannot be edited in any way.

How can I determine if I have received my order?

Our Live Order Tracking system keeps you informed about the status of your order at every step. After placing your order, we will send you a unique Live Order Tracking number via email. This number allows you to track your order in real-time. To check the current status of your order, simply click on the link provided in the email or visit or track my order page.  Our Live Order Tracking system will provide you with the most recent updates regarding your order's progress.

Once your order has been shipped, you will receive a UPS tracking number. You can use this tracking number to monitor the delivery of your package. With the UPS tracking number in hand, you can easily track the whereabouts and estimated delivery time of your order.

By utilizing our Live Order Tracking system and the provided UPS tracking number, you can stay updated on the status and location of your order, ensuring a smooth and transparent delivery process.

Is there an order minimum for online purchases?

 No, you can order as few as one street sign or hardware unit.

My organization has a tax exemption. What should I do?

Contact us to get your tax exemption on your order.

What will happen after I place my order?

Once your order has been received, we will notify you by email. If you've requested a design proof, we will email it to you, and wait for your approval. Once you approve it, we will send the order to production.

What file formats are supported by the online design editor?

Preferred Files for Printing:

• Adobe Illustrator EPS (Encapsulated Postscript)
• PDF (Adobe PDF)

Additional Files Accepted:

• JPG (High Resolution JPG)
• TIFF (High Resolution TIFF)

Please notte that the maximum file size we accept is 100 MB. 

By adhering to these file format specifications, you can help us provide you with the best possible printing results and ensure a smooth and successful printing experience.

What exactly are the bleed and safe zones?

The bleed zone in print materials refers to the additional margin intentionally included to account for trimming when the product is cut to its final size. It ensures that the color or design extends beyond the edge of the page, eliminating any white borders or edges and allowing for a full-bleed effect.

On the other hand, the safe zone is the designated area on the print material where important elements such as text, logos, or images should be placed. Keeping these elements within the safe zone guarantees that they will not be cut off during the trimming process and will remain fully visible in the final product.

Can I get help from a real person?

Yes, we have a team of dedicated customer service representatives to assist you with your online order or any questions you may have regarding our products. If you need help can call us at (1-877-936-9998) or follow the link to contact us.

Do you ship internationally?

Streetsigns.com offers shipping services for both domestic and international orders. For international shipments, it's important to note that customers are responsible for providing shipping labels and necessary customs documentation. We accept international shipping labels exclusively from USPS, UPS, and FedEx.

If you have specific inquiries or need further details about international shipping, we recommend contacting our dedicated Customer Service Representatives. They are available to provide comprehensive information and assist with any questions you may have. Please reach out to our Customer Service team at (877-936-9998) for further assistance.

We prioritize reliable and efficient shipping services to ensure accurate and timely delivery of your orders, whether they are within the United States or to international locations. Alternatively, if you prefer not to have your street sign shipped, there is an option available for you to pick it up instead.

Can you ship to an address other than my billing address?

Yes. When you’re on the checkout page, select “Ship to a different address” as shown below.

When should my order arrive?

With our production facility conveniently located in a central area, we are able to offer efficient shipping to approximately 90% of the United States within just four business days. By default, unless specified otherwise during the ordering process, your products will be shipped using UPS Ground. This ensures reliable and timely delivery of your items, allowing you to receive your order promptly and conveniently.

Can I track my order?

Absolutely! We provide a comprehensive Live Order Tracking system to keep you informed about the progress of your order. Upon placing your order, you will receive an email containing a unique Live Order Tracking number. This number enables you to easily track the status of your order at any time. To obtain the most recent updates regarding your order, simply click on the link provided in the email and access our Live Order Tracking system.

What is the turnaround time for production?

You have the flexibility to choose from a range of production times that suit your needs. For a detailed explanation of the available options, please refer to our dedicated Production Time page. This page provides comprehensive information regarding the various production time ranges we offer, enabling you to select the most suitable option for your specific requirements.

What forms of payment do you accept?

We gladly accept major credit cards including VISA, MasterCard, American Express, and Discover. You can conveniently use any of these cards to make your payment for your order.

How do I use coupons and promotion codes?

When you reach the shopping cart section during the checkout process, you will find a designated area where you can apply promotion codes and coupons. Look for the "Discount Coupon" box and enter your code there. After entering the code, click the "Apply Code" button. If the coupon is valid and applicable to your purchase, you will see the discount reflected in your total bill. The discounted amount will be correctly calculated, and you can proceed with the checkout knowing that your bill has been adjusted accordingly.

What is Streetsigns.com return policy?

Returns must receive approval from Streetsigns.com before being processed. If a product is found to be defective by Streetsigns.com, a new one will be created and shipped to the customer. Refunds will be issued according to the guidelines outlined in the "REFUNDS'' section.

Please take note of the following:

Send returns to:

Streetsigns.com
75 S Owasso Blvd W
St.Paul, MN 55117

What is the Streetsigns.com refund policy?

If you receive merchandise that is defective or damaged upon receipt, please notify us within 48 hours of receiving your order. If it is determined that the fault lies with us, we will arrange for UPS to pick up the entire project, reprint the job, and ship it back to you. You will only be charged for the initial order, and no additional shipping charges will apply. In case you can only send back a partial order, we will reprint only the portion returned and make no changes to the print file; we will use the original file uploaded or approved by you. Credits or refunds will be issued for the amount of the purchased product, while shipping costs are non-refundable.